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New Member Spotlight: EZ Lube

EZ Lube, the fast oil change experts, is going through a renewal, and at its heart is new CEO Guy Marsala.

“We know what customers expect: a low price and quality service done quickly,” Marsala says. “At EZ Lube, we are dedicating ourselves to delivering these principles consistently. Our vision is to make car care ‘EZ’ for our customers by delivering unmatched value and professional service done quickly and with a smile.”

As Southern California’s only wholly owned and locally based quick lube retailer, Costa Mesa, California-based EZ Lube puts more than a million Southern California car lovers in the driver’s seat every year when it comes to maintaining their vehicles with    fast and affordable oil changes and other preventive maintenance services.. Its 74 company-owned locations dot the So Cal landscape from Bakersfield to San Diego—helping customers stay safe, get better gas mileage, reduce emissions and extend the lives of their beloved cars with regular oil changes and preventive services, including filter replacements, air conditioning and fuel system cleaning and engine service.

The entire company has relaunched with a stellar new leadership team and a renewed focus on customer satisfaction. By revamping everything from hiring practices and training protocols to unprecedented customer satisfaction monitoring, EZ Lube is making sure the entire organization is as fresh and welcoming as the makeovers they’ve given all their stores. Innovative new programs are in place to reward loyal customers and provide a 100% satisfaction guarantee.

Because EZ Lube doesn’t franchise its stores, the company offers a consistency of pricing and service that’s unmatched in the industry—and quality that’s been awarded an A-plus rating from the Better Business Bureau. Repeat customers rave about the excellent customer service and exclusive reliance on quality brand oils like Castrol, Mobil 1, Chevron Techron, Delo, and Lucas, alongside a value-priced option for the budget-conscious consumer.

EZ Lube’s commitment to Southern California extends even beyond its customers, with its focus on eco-friendly programs that keep the state healthy and beautiful. For starters, EZ Lube accepts and recycles customers’ used motor oil at no charge—whether or not EZ Lube performs the fluid change service. The company proudly recycles 100% of oil fluids recovered from everyday vehicle services. All fluids are handled and recycled according to EPA and OSHA guidelines.

Individual drivers aren’t the only fans of EZ Lube. Business owners love the company’s fleet services, which help reduce fleet repair costs, protect warranties and minimize downtime with easy, convenient maintenance scheduling and special bonus services that fit even the smallest business budget.

Find coupons, discount programs and information about EZ Lube’s commitment to Southern California drivers at www.ezlube.com. Follow EZ Lube on Facebook at www.facebook.com/ezlubefans and on Twitter @ezlube.


Posted on July 19, 2011

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