Sep 05 2017

Julie Miller-Phipps: From candy striper to president at Kaiser Permanente

The following article appears as it was written by Margot Roosevelt and published in The Orange County Register Sunday, September 3, 2017 and based on an interview at OCBC’s Chairman’s Leadership Breakfast, moderated by Tom Phelps, Manatt, Phelps and Phillips. 

Three decades ago, when Julie Miller-Phipps was a nursing student, a summer job took her to the surgical floor of an Anaheim hospital, where she was appalled by the harsh way surgeons spoke to nurses.

Right then, the Torrance native decided to switch from the clinical side of healthcare to the business side. And she set herself a new goal: to run the hospital.

Today Miller-Phipps, 60, runs not just one hospital, but the sprawling operations of Kaiser Permanente in Southern California from Bakersfield, across Los Angeles County, the Inland Empire and Orange County down to San Diego.

As president of the giant HMO’s largest region for the past year, Miller-Phipps oversees a staff of 70,800 serving 4.4 million members. Kaiser’s Southern California patient load has surged by a million members in the past six years.


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